In our design research, we’ve pinned down some central questions about how we can increase legal empowerment. For each of these briefs, we’ve gathered together ideas, analogies, background, and current projects that can inspire new solutions.
For each brief, you can explore proposed concepts and existing projects. Please let us know if you have other things to include here!
1. Process Guides: How do we help people get a series of legal tasks done correctly?
2. Triage and Diagnosis: How do we help people make sense of their options, and choose a good one?
3. Integrating Services into the Community: How do we put legal help resources throughout the community, so they’re easier to access?
4. Getting to Better Advocates: How do we help find human or tech advocates to assist a person?
6. Tools to Get Legal Tasks Done: What can we provide to people to help them take care of specific tasks in a legal process?
7. Space and Wayfinding: How can we improve the space design of courts, offices, and clinics — and especially enhance people’s wayfinding of these places, to improve users’ experiences?
8: User Feedback: Courts, lawyers, and other people who run the legal system want to make it better. How do we get user input and feedback to them, to improve their ability to make the system more user-centered?
9: Dispute Resolution, Hearings, and Trials: Are there more efficient, friendly, and supportive ways to have people present their dispute, get details and evidence, and make a decision about the best resolution?
Triage and Diagnosis
Integrating Services into the Community
Getting to Better Advocates
Training People to Protect and Represent Themselves
Tools to Get Legal Tasks Done
Building, Space, and Wayfinding
User Feedback to System
Dispute Resolutions + Hearings
This Ideabook is to inspire people who want to bring innovation into legal services.
It inventories young ideas, that are relatively raw and untested, but which seem to have promise.
We draw this idea inventory from workshops, Twitter conversations, envisionment sessions, conference talks, and other industries that we get inspired by. Some are tech-driven, but not all are. Please explore and let us know if you have any reactions!