Can we improve how we deliver legal help via the Internet?

This week I have been finishing up my research paper on what user-centered standards for better online legal help sites would be. I had surveyed lay adults about how they’ve used the Internet in the past to respond to legal issues, and then also had them do some searches for legal help & reviews of certain legal help websites.

I’ve been playing around with small graphics to sum up some of the comments that the users have reported back. Here is one such visual:

Internet for Legal Help user voices

In addition, at Legal Design Lab we have started a working group around this topic specifically. You can read about our process here, and our outcomes, standards, and work here.

MargaretCan we improve how we deliver legal help via the Internet?

Comments 0

  1. Pingback: What would a better Internet for Legal Help look like? | Droit électoral

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.