In late April 2018, Daniel Bernal and Margaret Hagan taught the first part of the d.school pop-up Design For Justice: Eviction. The class focused on how we might better empower people who have received eviction notices (specifically, in Arizona) to know their rights, their options, and to go to court to fight eviction.
In the class, our 2 teams focused on what intervention we might send in the mail to activate someone right after they have received an eviction notice, and what intervention we might point them to for greater support and guidance.
We worked in 2 phases. First, we did a recap of key insights, personas, players, and trends regarding the eviction process, user experience, and legal help resources in Arizona. We did this with calls to Arizona legal help leaders, a service designer who has been working on eviction help, and Daniel’s presentations on his research into eviction trends and strategies in Arizona.
Our second phase of work was brainstorming and prototyping. Our 2 teams focused on the different intervention points, to create an Idea Catalogue of possible ways to empower users through a mailer or a digital resource.
From this brainstorm, we critiqued the ideas with some help from our frequent collaborator, Kursat Ozenc, who is a design strategist. We will now write up these ideas, formalize them slightly, and invite a panel of legal, sociology, behavior change, technology, and design experts to give further feedback. From there, we began to develop first versions of several of the concepts that we will test with the public in our second half of the class.
Before part 2 of the class, our developer Metin Eskili, our designer Carolyn, and Daniel Bernal created more refined versions of:
- Envelopes that would be sent to people who had received eviction notices
- Fliers inside the envelopes that would direct people to the website and encourage attendance at eviction hearings
- A web application that would orient people in what to expect, get them text reminders, and help them see what defenses our counterclaims they might have.
Class, part 2: Testing and Co-Design
In our second part of the class, we invited community members to visit us, review our ideas, and help us choose among different envelope, notice, and web app designs. The goal was to have input before finalizing the paper and application design.
Survey Review
After our testing, we ran a survey review with law students. They helped us to refine the evaluation of the Self-Help website, before putting the instrument and site up for online testing.
We used their recommendations and ideas to refine the website, and the testing instrument.
