What are people’s needs in this system?

As our Lab does workshops, classes, and testing with people in the civil justice system, we are compiling the stories, needs, requirements, and requests for innovation that we hear. They are all anonymized– if names are used, they are all fictional and identifying details have been removed or fictionalized.

 

 

User stories and personas from Evictions

In our work on the eviction system, we have identified common scenarios, and also documented particular user stories, personas, and metaphors/insights about the eviction system.