User Research on AI for Access to Justice

Our Legal Design Lab group has been interviewing adults across the US about if and how they would use generative AI to deal with their life/legal problems. You can read more about our findings in our research & publications on AI & Access to Justice.

Data Dashboard of Interviews

As we continue to run interviews with people from across the country about their possible use of AI for legal help tasks, we will update our findings here.

Please see the full interactive Data Dashboard of interview results here.

Below, find images of the data dashboard. Follow the link above to interact more with the data.

We asked people to self-assess their ability to solve legal problems and to use the Internet to solve life problems.

We also asked them how often they use the Internet.

Finally, we asked them about their past use of generative AI tools like ChatGPT, Bing/CoPilot, or Bard/Gemini.

Trust & Value of AI to Participants

We asked people at the beginning of the interview how much they would trust what AI would tell them for a legal problem.

We asked them the same question after they tried out an AI tool for a fictional legal problem of getting an eviction notice from their landlord.

We also asked them how helpful the AI was in dealing with the fictional problem, and how likely they would be to use this in the future for similar problems.

Preferences for possible AI tool features

We presented a variety of possible interface & policy changes, that could be made to an AI platform.

We asked the participants to rank the utility of these different possible changes.

AI source and content preferences

We asked participants where they want to get their legal help information from.

We asked them what sources they would prefer to see, from the AI platform.

We also asked them preferences for different presentations the AI platform could make, including written vs. visual, short vs. long, detailed vs. summarized.

Interview Data

On this page, please find more of the research details, including a data sheet of our interviews (in which all identifying information from the interview participants has been removed).

This interview datasheet includes the information we captured about:

  • the date and duration of the interviews’ Qualtrics sessions
  • the inteviewees’ demographics and legal background
  • their past use of technology & assumptions and understandings of AI
  • their interactions with AI when trying to address a fictional eviction notice scenario
  • their ratings of AI’s performance in helping them with their fictional legal problem
  • their ratings of ideas about how to improve AI
  • their general thoughts on AI and, more broadly, getting help for life/legal problems