The Orange County Self-Help Center establishes a very robust benchmark, of what a court can be providing its users:
- Self Help Website: that provides an accessible, online set of guides and forms
- Electronic filing of paperwork submission to courts, (for some to all of case types), Going Paperless
- Language Access via translations, technology, interpreter lines
- FAQs with conversational, peer-to-peer explanations of common problems
- Online Triage to figure out your problem
- Small Claims resolution platform
- Videos to Explain the process through visuals and stories, as Instructional Videos
- Guided Interviews that Fill Out the Forms through the Questionnaires
- Workshops to help people fill in paperwork and answer questions in sync
- Customer Relations Management software to collect and use information about litigants
- Single Dashboard for people to check their case status, where all their documents, and info is all gathered together