Publications

Scholarly Publications

AI, Legal Help & Technology

What Legal Help Teams and Consumers Actually Do: A Legal Help Task Taxonomy to Accelerate Research and Innovation Margaret Hagan. SSRN, 2026. View on SSRN

You Say Potato, We Say Legal Issue: Developing the Legal Issues Taxonomy (LIST) for Smarter Issue-Spotting and Access to Justice Infrastructure Margaret Hagan. SSRN, 2026. View on SSRN

Paths Toward Access to Justice at Scale: Evaluating Theories of Change in the Civil Justice System Margaret Hagan. SSRN, 2026. View on SSRN

Measuring What Matters: Developing Human-Centered Legal Q-and-A Quality Standards through Multi-Stakeholder Research Margaret Hagan. SSRN, 2025. View on SSRN

Towards Human-Centered Standards for Legal Help AI Margaret Hagan. Philosophical Transactions of the Royal Society A, Feb. 2024. Philos Trans A Math Phys Eng Sci (2024) 382 (2270): 20230157 . https://doi.org/10.1098/rsta.2023.0157 View on SSRN

Good AI Legal Help, Bad AI Legal Help: Establishing Quality Standards for Responses to People’s Legal Problem Stories Margaret Hagan. JURIX 2023: 36th International Conference on Legal Knowledge and Information Systems, AI and Access to Justice Workshop, December 2023. View on SSRN

Legalbench: A Collaboratively Built Benchmark for Measuring Legal Reasoning in Large Language Models Neel Guha, Julian Nyarko, Daniel E. Ho, Christopher Ré, Adam Chilton, et al. (incl. Margaret Hagan). 2023 Conference on Neural Information Processing Systems, Datasets and Benchmarks Track, NIPS ’23: Proceedings of the 37th International Conference on Neural Information Processing Systems Article No.: 1915, Pages 44123 – 44279

Does Googling Justice Work? Auditing Search Engines’ Performance as Intermediaries of Legal Help Online Margaret Hagan and Nóra Al Haider. UCLA Journal of Law and Technology, Vol. 29, No. 1, pp. 37–133, 2023. View on SSRN

Legal Help Search Audit: Are Search Engines Effective Brokers of Legal Information? Margaret Hagan and Yue Li. SSRN, 2020. View on SSRN

The Future of HCI-Policy Collaboration Qian Yang, Richmond Y. Wong, S. Jackson, S. Junginger, Margaret Hagan, T. Gilbert, et al. Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems. CHI ’24: Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems, Article No.: 820, Pages 1 – 15 https://doi.org/10.1145/3613904.3642771

Designing Technology and Policy Simultaneously: Towards a Research Agenda and New Practice Qian Yang, Richmond Y. Wong, T. Gilbert, Margaret Hagan, S. Jackson, S. Junginger, et al. Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems.

Finding a Choice in a Haystack: Automatic Extraction of Opt-Out Statements from Privacy Policy Text V. Bannihatti Kumar, R. Iyengar, N. Nisal, Y. Feng, H. Habib, P. Story, et al. (incl. Margaret Hagan). Proceedings of The Web Conference 2020, pp. 1943–1954.

Design, Courts & Access to Justice

Ensuring Housing Stability and Protections for the Nation’s Renters: Avenues for Federal Action Margaret Hagan, P. Hepburn, J. Steil, and B. Weiss. Housing Policy Debate, 35(3), 600–615, 2025.

Legal Design: Integrating Business, Design and Legal Thinking with Technology M. Corrales Compagnucci, Helena Haapio, Margaret Hagan, and M. Doherty (eds.). Edward Elgar Publishing, 2021.

A New Attitude to Law’s Empire: The Potentialities of Legal Design M. Doherty, M.C. Compagnucci, Helena Haapio, and Margaret Hagan. Legal Design, 1–8, 2021.

Prototyping for Policy Margaret Hagan. 2021. in Legal Design book, pp 9-31. https://doi.org/10.4337/9781839107269.00009

Designing Public Services in the Age of Big Tech: Beyond Government-to-Citizen Service Design to Infrastructure Design Margaret Hagan. In Design(s) for Law, edited by Rossana Ducato, Alain Strowel, and Enguerrand Marique. Zenodo, 2024. View on SSRN

The Supply and Demand of Legal Help on the Internet Margaret Hagan. In Legal Tech and the Future of Civil Justice, edited by David Freeman Engstrom. Cambridge University Press, 2023. View on SSRN

Digital Inequalities and Access to Justice: Dialing into Zoom Court Unrepresented Victor D. Quintanilla, Kurt Hugenberg, Margaret Hagan, Amy Gonzales, Ryan Hutchings, and Nedim Yel. In Legal Tech and the Future of Civil Justice, edited by David Freeman Engstrom. Cambridge University Press, forthcoming. View on SSRN

Introduction to Design Thinking for Law Margaret Hagan. In Legal Informatics, edited by Daniel M. Katz, Ron Dolin, and Michael Bommarito. Cambridge University Press, 2021. View on SSRN

Reimagining Today’s Legal Education for Tomorrow’s Lawyers: The Role of Legal Design, Technology and Innovation Stephanie Dangel, Margaret Hagan, and James Bryan Williams. In Mapping Legal Innovation, edited by A. Masson and G. Robinson. Springer, 2021. View on SSRN

Legal Design as a Thing: A Theory of Change and a Set of Methods to Craft a Human-Centered Legal System Margaret Hagan. Design Issues, 36(3): 3–15, 2020. doi: 10.1162/desi_a_00600 View on SSRN

A Design Space for Legal and Systems Capability: Interfaces for Self-Help in Complex Systems Margaret Hagan and F. Kursat Ozenc. Design Issues, 36(3): 61–81, 2020. doi: 10.1162/desi_a_00604 View on SSRN

Design Comes to the Law School Margaret Hagan. In Modernising Legal Education, edited by C. Denvir, pp. 109–125. Cambridge University Press, 2020. View on SSRN

Participatory Design for Innovation in Access to Justice Margaret Hagan. Daedalus, Vol. 148, Issue 1, Winter 2019, pp. 120–127. View on SSRN

The Justice is in the Details: Evaluating Different Self-Help Designs for Legal Capability in Traffic Court Margaret Hagan. Journal of Open Access to the Law, Vol. 7, No. 1, October 2019. View on SSRN

Exploding the Fine Print: Designing Visual, Interactive, Consumer-Centric Contracts and Disclosures Margaret Hagan. In Legal Tech, Smart Contracts and Blockchain, edited by M. Corrales, M. Fenwick, and H. Haapio. Springer, 2019, pp. 93–122. View on SSRN

Approaches to Eviction Prevention Emily A. Benfer, Solomon J. Greene, and Margaret Hagan. SSRN, 2020. View on SSRN

A Human-Centered Design Approach to Access to Justice: Generating New Prototypes and Hypotheses for Intervention to Make Courts User-Friendly Margaret Hagan. Indiana Journal of Law and Social Equality, Vol. 6, Iss. 2, Article 2, 2018. View on SSRN

The User Experience of the Internet as a Legal Help Service: Defining Standards for the Next Generation of User-Friendly Online Legal Services Margaret Hagan. Virginia Journal of Law and Technology, Vol. 20, No. 394, 2016. View on SSRN

Redesigning Justice Innovation: A Standardized Methodology Margaret Hagan and Daniel Bernal. SSRN. View on SSRN

A Regulatory Sandbox for the Industry of Law Jorge Gabriel Jiménez and Margaret Hagan. Thomson Reuters Legal Executive Institute, 2019.

A Visual Approach to Law Margaret Hagan. 2017. 1

Design Thinking and Law: A Perfect Match Margaret Hagan. Law Practice Today, 2014.

Privacy, Contracts & Information Design

Design Patterns for Contracts Helena Haapio and Margaret Hagan. Proceedings of the 19th International Legal Informatics Symposium IRIS 2016. Jusletter IT, 25 February 2016. View on SSRN

User-Centered Privacy Communication Design Margaret Hagan. Proceedings of the Symposium on Usable Privacy and Security (SOUPS) 2016, Denver, Colorado, June 22–24, 2016. View on SSRN

Legal Design Patterns for Privacy Helena Haapio, Margaret Hagan, Monica Palmirani, and Arianna Rossi. Proceedings of the 21st International Legal Informatics Symposium IRIS 2018. View on SSRN

A Methodological Framework to Design a Machine-Readable Privacy Icon Set Monica Palmirani, Arianna Rossi, Michele Martoni, and Margaret Hagan. Data Protection / LegalTech Proceedings of the 21st International Legal Informatics Symposium IRIS 2018. View on SSRN

Antitrust on the Internet: A Comparative Assessment of Competition Law Enforcement in the Internet Realm Gonenc Gurkaynak, Derya Durlu Gürzumar, and Margaret Hagan. Business Law International, 14 Bus. L. Int’l (2013). View on SSRN

Organizational Design & Other Research

Ritual Design: Crafting Team Rituals for Meaningful Organizational Change F. Ozenc and Margaret Hagan. Advances in Intelligent Systems and Computing, Proceedings of the Applied Human Factors and Ergonomics International Conference, 2017. Springer Press. View on SSRN

Design for Dignity and Procedural Justice Margaret Hagan and Miso Kim. Advances in Intelligent Systems and Computing, Proceedings of the Applied Human Factors and Ergonomics International Conference, 2017. Springer Press. View on SSRN

Books

Rituals for Work: 50 Ways to Create Engagement, Shared Purpose, and a Culture that Can Adapt to Change Kursat Ozenc and Margaret Hagan. Wiley, 2019. Also published in Polish (Kreatywne rytualy przydatne w pracy, MT Biznes, 2020) and French (Rituels pour le boulot, De Boeck Supérieur, 2020).

Law by Design Margaret Hagan. lawbydesign.co.


Essays & Thought Pieces

Published on Legal Design and Innovation, the Stanford Legal Design Lab’s Medium publication.

2026

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

Project Documentation & Reports

Published on Legal Design and Innovation and on Justice Innovation.