The Access to Justice team at the National Center for State Courts has a new User Testing Toolkit out. It can help courts and their partners get user feedback on key papers, services, and tools, like:
- Court Forms: are they understandable and actionable?
- Self-Help Materials: can litigants find and engage with them effectively?
- Court Websites: are they discoverable, accessible, and useful?
- Efiling Systems: are they easy to use, and to get right the first time?
- Signage and Wayfinding: can people easily find their way around in-person and digital court spaces, with dignity?
- Accessibility: are the courts physical and digital platforms sufficiently easy to use for all different kinds of people?
The toolkit has background guidance on user testing, strategies for planning testing sessions, and example materials to use in planning, recruitment, facilitation, and analysis.
See more:
G. Vazquez, Z. Zarnow. User Testing Toolkit: Improving Court Usability and Access: A Toolkit for Inclusive and Effective User
Testing, Version 1. [Williamsburg, VA: The National Center for State Courts, 2024]: https://www.ncsc.org/__data/assets/pdf_file/0012/104124/User-Testing-Toolkit.pdf