What if people in the legal system had ways to give their feedback, so that the courts, lawyers, and other professionals could improve their services based on user experience metrics?
The metrics could be:
– ease of use
– sense of fairness
– positivity/negativity of experience
This is a simple feedback card — a piece of paper — from Uniqlo, a clothing store. Could we use these cards along with SMS text lines, phone voice lines, a visual ideas board, or other ways to gather user input into what their baseline current experience is, and what they would prefer.