Ideabook Wayfinding and Space Design

Numbering Line System for self help services

How can we make lines in courts less painful?

One idea is to have a numbering system. People can take a number and hang out til their number is called — instead of waiting in line and getting exhausted and frustrated.

The numbering system would have paper numbers to take, along with a digital system to count and announce the numbers that are up for service, with instructions on where to go.

We took this model from the DMV, that had a more coordinated numbering system. It let people hang out and sit down, rather than waiting in long lines.

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