We identified that Form Packets are a central ‘thing’ in the Court System. People come to court for help, and the Clerks and Self Help Centers deliver them help through a large selection of paperwork. These papers, most especially forms, are the key commodity in which their help is communicated — and what they can walk away with.
With that in mind, we propose a new Cover Page for a form packet.
It should be human-centered, with icons, pictograms, or other visuals of people.
It should be conversational, almost as if a helpful advocate is talking to the person through the sheet.
It should prep the person for what the packet contains, and what to do with it.
It should flag common problems, and key things to remember.