I am on a design team, working on how to redesign the small claims mediation & family mediation (that now would occur offline, in a court house, in a room with a mediator and the parties) into an online experience.
My team interviewed a mediator who has expertise in these offline mediations — these are my notes & insights.
Green: possible failpoints, where a mediation could go wrong online.
Yellow: best practices she recommends.
Red Pink: insights into how mediations work & what the stakeholders want.
Bright Pink: miscellaneous comments.
Stay tuned — we are moving towards mocking up basic flows and interfaces for an online mediation experience…