Ideabook Triage and Diagnosis

Can we improve how we deliver legal help via the Internet?

This week I have been finishing up my research paper on what user-centered standards for better online legal help sites would be. I had surveyed lay adults about how they’ve used the Internet in the past to respond to legal issues, and then also had them do some searches for legal help & reviews of certain legal help websites.

I’ve been playing around with small graphics to sum up some of the comments that the users have reported back. Here is one such visual:

Internet for Legal Help user voices

In addition, at Legal Design Lab we have started a working group around this topic specifically. You can read about our process here, and our outcomes, standards, and work here.