Tag: TSA

TSA Feedback service design at Dulles Airport

Post author By Margaret
Post date September 2, 2017
No Comments on TSA Feedback service design at Dulles Airport

More analogous learning from airports, this time from Dulles — and all their feedback prompts and props right around the security experience. These are all posted around the TSA, for people who have just gone through their pre-flight screening, to get feedback on the experience.

Tags airport service design, dulles, feedback, systems seeing themselves, TSA

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FlyRights: Mobile Discrimination Reporting

Post author By Margaret
Post date May 31, 2013
No Comments on FlyRights: Mobile Discrimination Reporting

The SikhCoalition has put together an ingenious app out to crowdsource reports of discrimination at airports and on airlines. If the government and companies won’t release information about how many complaints they have received, then why not ask people to report their complaints themselves?

The app lets a person report an incident as soon as it happens, and the report will be filed with the TSA & the DHS — and it will also allow others to maintain counts of how many incidents actually occur.

Tags DHS, FlyRIghts, Know Your Rights, Report Discrimination, Report dsicrimination at airports, Sikh Coalition, Travel Discrimination, TSA