TSA Feedback service design at Dulles Airport

More analogous learning from airports, this time from Dulles — and all their feedback prompts and props right around the security experience. These are all posted around the TSA, for … Read More

MargaretTSA Feedback service design at Dulles Airport

FlyRights: Mobile Discrimination Reporting

The SikhCoalition has put together an ingenious app out to crowdsource reports of discrimination at airports and on airlines. If the government and companies won’t release information about how many … Read More

MargaretFlyRights: Mobile Discrimination Reporting