Talking to Bonnie Hough of the California Judicial Council last week, she recommended checking out several great projects coming out of Canada — specifically British Columbia — for inspiration about how courts can be more user-friendly. Many of them are efforts of the Justice Education Society, which is a public-oriented organization that is developing new tech tools & new user-oriented approaches to delivering legal services.

One example is the Small BC platform online. It is an online dispute resolution system to at least get a person started with filing the forms & tackling the process to resolving a small claim.

Notice also the lady in the bottom right corner — she’s a virtual assistant who speaks in a friendly, conversational way to tell you what the site has to offer and get you started with using the services.

Good Legal Design out of British Columbia - Screen Shot 2015-10-04 at 9.10.18 PM

This page gives you the two main options they have to help you recover your claim — giving you a diagramatic view of what each has to offer & what you can start doing now. It’s action-oriented as well as informative.

Good Legal Design out of British Columbia - Screen Shot 2015-10-04 at 9.10.03 PM

 

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