After our first two classes, we began to identify some of the big questions that characterize how the court needs to improve. We decided to segment based on where the person is in their journey through the system. Each brief focuses on a different moment.
We are going to use these design briefs to frame our new Winter Quarter class. Each of the briefs correspond to a particular stage of the typical user’s journey through the civil legal system. The teams will work to craft new interventions for each of these points, but then also coordinate with each other so their new solutions will provide for a cohesive experience.