Class Blog Design Research

User situations in Self Help Centers

As we have been researching the status quo situation of the Self Help Centers, we’ve identified some common types of users. They are as follows.

People with their kids, stressed and overwhelmed. They either can’t get child care, or brought them hoping to use court child care, but couldn’t because of the age/potty-training requirements

People who are stressed, anxious, and overfilled with emotion because of the life problem they’re in.

People with mental health problems that affect their ability to focus and navigate in the court setting.

People with very limited English proficiency, who don’t feel comfortable with legal English procedures and paperwork.

People, especially children and youth, who are serving as navigators for an adult, who have a language issue or mental capacity issue, that keeps them from being able to navigate themselves.

These are not all the user types, but some of the ones with the most pressing needs that we saw at various Self Help Centers.

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