A sketch from my notebook, while I was observing a waiting room in a Court Service center in Boston, for people who were waiting for help with housing cases.
Summary of Spring 2016 class findings on Self Help Centers
In Spring 2016, Margaret Hagan and Janet Martinez taught a course at Stanford Law School, through the Policy Lab program, called Prototyping Access to Justice: Designing New Legal Services for … Read More
Self Help Center essential research
In our interviews with experts and court professionals, we identified some of the core challenges and needs. Here are some of the highlights: More and more people are coming to … Read More
User situations in Self Help Centers
As we have been researching the status quo situation of the Self Help Centers, we’ve identified some common types of users. They are as follows. People with their kids, stressed … Read More
Making the court Self Help Center more friendly and human
Could we remake the Self Help Center to be more colorful, friendly, and humanized? This could be with more art on the wall, with more aesthetically and purposefully structured walls … Read More