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Current Projects Work Product Tool

Document assembly tools to automatically create forms

There are many HotDocs and A2J document assembly projects that have been funded by TIG that have replication potential. Listed below is a brief synopsis of a couple of those projects.

From South Central Michigan: automated forms completion.

Legal Services of South Central Michigan developed information and resources for self-represented litigants throughout the state. The project team developed interactive document assembly interviews using technology platforms and applications developed through the TIG program — specifically LawHelp Interactive and A2J Author — and generous software donations from the HotDocs Corporation.

These interactive interviews guide users through otherwise complex legal documents. In total, seven automated interviews were created that help users complete 17 different forms or documents in the areas of housing law, public benefits law,family law, and consumer law. As of June 2014, website users accessed these interviews to compile 2700 sets of organized legal documents that clearly presented their legal arguments and enhanced their likelihood of meeting their legal need.

Here’s the LSC-TIG final report TIG 11017: Michigan Automated Forms

Automated forms from Legal Aid of Nebraska:

Legal Aid of Nebraska partnered with the Nebraska Supreme Court Pro Se Implementation Committee to increase access to justice through the creation of innovative, effective and efficient automated legal pleadings.

The primary goal of this project was to create guided interviews and court form templates to improve low income Nebraskans’ access to the court system. To accomplish this goal, the objective was to take existing “court-authorized” form pleadings and automate them using the HotDocs software.

Then, the project team would apply the Access to Justice Author (A2J Author) interface and guided interviews to ensure that the forms completion process was interactive and easy for the user. Finally, the forms would be stored on the Law Help Interactive (LHI) server and links to the forms would appear on the Virtual Self Help Center section of the Nebraska statewide website.

Leveraging a modest TIG investment ($29,100), the project team produced a very impressive list of forms for low-income Nebraskans.

See the LSC-TIG final report here, TIG 10047: Nebraska Automated Forms

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In Louisville, Kentucky: a way to populate forms for people filing for divorce themselves.

Legal Aid Society Inc. (Louisville, KY) partnered with Jefferson County Family Court to develop a pro se divorce packet for Divorce With Children and for Divorce Without Children and to promote the establishment of statewide uniform forms through the development of document assembly products.

LAS created the Kentucky Online Self‐Help Assistant (KOSHA) to provide low‐income Kentuckians the forms needed to easily, accurately, and effectively produce pro se pleadings and increase the effectiveness and efficiency of the courts. They also translated the Divorce Without Children module into Spanish and added forms for small claims and criminal record expungement.

They began this project in Jefferson County and worked to expand it to 10 additional jurisdictions, since each of Kentucky’s 57 judicial districts had adopted local rules on what needed to be filed to obtain court review. As the forms became accepted by more jurisdictions, the Chief Justice of the Supreme Court of Kentucky made the Jefferson County divorce forms (With‐ and Without‐ Children) the statewide standardized form packet for self‐represented litigants in Kentucky.

See the report from LSC-TIG here: TIG 07357: Kentucky HotDocs

Categories
Advocates Current Projects Triage and Diagnosis

Online Intake systems

Online intake is an always-on service, that lets anyone with an internet connection enter their information and find what services they might qualify for. The advantage of an online intake system is that it prevents the need for a person from having to figure out how to connect to an intake service during business hours, or having to go through costly and confusing voice calls.

One example of an online intake system comes from Western Ohio — with a project funded by LSC-TIG.

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Legal Aid of Western Ohio (LAWO) became the first program in the country to create an A2J online intake application module. The LAWO system enables Ohioans to request legal assistance 24/7, and data integrates directly with the program’s Pika case management system. LAWO determined that online intake applications saved approximately 10 – 15 minutes of staff time per application acceptance. That amounts to a savings of about 1.0 – 1.5 intake staff FTE’s per year, allowing resources to be allocated more effectively in the program.

Additionally, by offering a platform where applicants can utilize a smart system to be guided through the steps of inputting all the necessary issue and eligibility information, increased efficiency is realized through a decrease in the number of times an applicant must be re-contacted to complete the application process.

Single statewide online intake

Even better than a single organization doing intake online, is for a coordinated set of groups to use hte same intake point to route people to the right service-provider and support.

A Statewide centralized intake system, in which users can contact one phone number or site, and after they enter their information there, then the site is smart enough to know whether and how to refer them to the appropriate and local service. The advantage of this centralized intake system is that it is a big wide open door or lay people, giving them a clear path to find help, and relieving them of having to call a wide number of services and go through a very painful scouting process to try to find the right contact point.

An example of this comes from the Northwest Justice Project, again supported by LSC-TIG.

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Northwest Justice Project (NJP) has been operating a toll-free intake and referral hotline (CLEAR – Coordinated Legal Education Advice and Referral) since 1996 and handles more than 20,000 calls per year. CLEAR serves as the statewide, centralized point of access for Washington State’s low-income population seeking free legal help. Due to the high volume of calls on CLEAR, NJP recognized the need for an alternative to telephone applications and developed its online intake system with an A2J interface and triage tool. The system enhances clients’ access to services and improves the assistance NJP provides clients on high priority eviction and benefits cases. An e-transfer module moves data from the online interview into LegalServer, NJP’s case management system, thereby increasing the efficiency of the intake process. The result has been a reduction in the numbers of ineligible applicants calling for assistance, and 86% of the screeners reported faster intake screenings.

 

Online intake integrated with case management

One relatively new access innovation is an online intake system that integrates directly into a case management system for a legal clinic. With this type of software, a user can enter their personal and case information once, and then it populates the organization’s database about the person, relieving the person or the staff from duplicating this entry.

One example of this type of integrated Online Intake – Case Management platform is from Utah, as funded by LSC-TIG.
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Utah designed an A2J online intake application that is directly integrated with its Kemps case management system. The online intake system enables prospective clients to apply for services 24/7 and includes the option of live web chat assistance. The system also allows staff to directly import intake data from the online application into the Kemps database — turning a data entry process into a more efficient data review task.
Staff can conduct multiple online chats simultaneously and give clients immediate responses, many of them based on prepared answers to frequently asked questions. ULS has also customized the online intake system to address the particular needs of hearing impaired individuals. The result has been a far more efficient and higher quality intake procedure that saves staff time and yields enhanced results and services to clients. Of the 78 users surveyed, 96% said they found the system easy to use and 98% said they would recommend it to others.

ULS later expanded its online intake project through TIG 12005 by creating a Spanish version of the A2J online intake system. The new system enables Spanish speaking applicants to apply 24/7, effectively screens out ineligible applicants, and imports data directly into the case management system for increased efficiency.

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Current Projects Work Product Tool

I-CAN! Legal – Get help filling out court forms

I-CAN! Legal is a software tool to help laypeople prepare court forms through a more interactive and user-friendly online questionnaire.

I-CAN! Legal helps people prepare their court forms using an easy online questionnaire. I-CAN! provides step-by-step instructions for how to file the forms and proceed with the court case. In Orange County, California, I-CAN! also provides e-filing of certain forms. This low-cost and easy-to-use software includes online court form preparation in multiple areas of law in many states.

I-CAN!™ (Interactive Community Assistance Network) was created as a public service by the non-profit Legal Aid Society of Orange County in partnership with the Superior Court of California, County of Orange with funding from the federal Legal Services Corporation (LSC). Since its launch in 2001, I-CAN! has been achieving its goal of using technology to assist pro per litigants with certain legal pleadings. It utilizes the combination of 5th grade literacy content, interactive questions and answers and video guide that enable users to answer a multiple choice and fill-in-the-blanks interview. In this capacity, the user is guided through the process of completing court forms. I-CAN! services are available throughout California and selected counties in Georgia, Massachusetts, Minnesota, North Carolina, Oklahoma, and Virginia. Areas of assistance include Protection Orders, Divorce, Child Support and Custody, Small Claims and Eviction Defense. Additional support materials may include: Filing Instructions, Instructional Videos, Forms Packets, Blank Forms and Facts Sheets (information varies by state). Currently, approximately 4,000 pleadings a month are produced in seven (7) states.

access innovation - ican legal

Categories
Current Projects Training and Info

Game-based simulation of court 

Source: A team at Northeastern Law

has been building a simulation game to help self-represented litigants prepare for their court appearance.

The sim­u­la­tion game is par­tic­u­larly tar­geted to the growing number of people who cannot afford legal rep­re­sen­ta­tion and thus rep­re­sent them­selves in legal pro­ceed­ings ranging from evic­tions and mort­gage fore­clo­sures to child cus­tody pro­ceed­ings and debt col­lec­tion cases. Nation­ally, more than 80 per­cent of people with legal prob­lems must resolve them without the assis­tance of a lawyer. When a dis­pute lands in court, people without any legal training find them­selves addressing a judge, ques­tioning wit­nesses, and offering doc­u­ments into evidence.

The sim­u­la­tion game would let indi­vid­uals try out these kinds of expe­ri­ences in a vir­tual world before they appear in an actual court­room. It would ulti­mately be made avail­able online for free.

– See more at: http://www.northeastern.edu/camd/gamedesign/2014/09/25/simulation-game-people-prep-court/#sthash.aliE4ssc.dpuf

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Ideabook Work Product Tool

Secure video uploads to document rights violations

safe video export service
This concept is for an online service that would allow for secure uploads from places that are under surveillance or without great digital freedoms. The service would allow them to anonymously, securely upload videos and photos that document human rights abuses and other potentially controversial events. The service would ensure the content got to the outside world, and would prevent repressive regimes from taking it down.

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Advocates Ideabook

THE BUOY PROJECT – Tech For Justice

The winner of the New Mexico Tech for Justice hackathon was THE BUOY PROJECT .

Here is the description of the project — an emergency services line for a community — from the site.

Buoy is a private, enhanced 9-1-1 for your website and community. It is a community-driven emergency dispatch system because everything about it’s design is based on the idea that in situations where traditional emergency services are not available, reliable, trustworthy, or sufficient, communities can come together to aid each other in times of need. 

Buoy can be used by groups of any size, ranging from national organizations like the National Coaliation Against Domestic Violence (NCADV), to local community groups such as Solidarity Houston, or even private social clubs such as your World of WarCraft guild.

The more community leaders who add the Buoy system on their websites, the safer people in those communities can be. Buoy is software that equips your website with tools that your users can use to help one another in the real world; the more buoys are deployed on the ocean, the safer traveling becomes for everyone.

Inspired by community-based emergency response technology Better Angels, development for Buoy originally began at the September 2015 Tech for Justice and New Mexico Legal Aid event to develop technology-based justice tools around the issue of domestic violence.

The Buoy project currently consists of a fully functional prototype for a web-based app based on a WordPress plug-in, which you can download here. The ultimate goal of the Buoy project is to develop a native shell mobile version of the Buoy app. 

buoy mobile img

How can I get Buoy?

Since Buoy is so new and is designed to be used in real-life emergencies, we are only working with a small group of alpha testers in order to ensure that there are no major technical or usability issues before its widespread adoption. However, we are very excited about the possibilities and we are currently looking to include more people in the testing process. If you think this is exciting and want to help put the finishing polish on this tool, please get in touch with us here.

That being said, if you are a community leader, and you maintain a WordPress-powered website, you can try out Buoy right now by installing it directly from your WordPress admin screens! It’s just as easy to install as any other WordPress plugin. Similarly, if you yourself are not a “community leader,” but you want to try it out, you can either ask to join our private testing phase or you can tell others in your community about Buoy and see if the group of you can install it on your own group’s website.

How it works

Tutorial

FAQ

Support

More information about the app, how to use it, how to set it up, and what it does, is compiled here.

In order to be maximally inclusive, though, we’d love to have the app be translated into Spanish. To that end, we’ve made a separate space where anyone who speaks both English and Spanish can use their Web browser to help us translate the app from English into Spanish. To help, sign up as a translator from this page.

Categories
Ideabook System Evaluation

Legal Rapid Prototyping Core team

What if we had on-site teams that could quickly spot problems, create an intervention, test it, and improve on it — all in one day or less, to make a great new design that actually works and is meaningful to the stakeholders (say, in a legal clinic, self help center, or court).

Rapid Prototyping design

Ideally this team would have design, research, and development skills on it, and could quickly build and implement promising new solutions.

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Ideabook Training and Info

Street Law cartoon outreach

Legal Design Ideas - ideabook for access to justice - cartoon outreach around street law

Could we make gripping cartoon outreach posters — with basic primers on key points of law and legal services, that apply to people who are likely to be hanging out in a certain physical space?

This idea came up for Trafficking, in airports, bus terminals, and other places of transit. Could we have small illustrated stories or explainers about the law that applies, and what some cases’ storylines and outcomes are?

It will make the law seem more relevant, and also help people better understand what options and strategies are open to them.

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Advocates Ideabook

Legal Advocate SMS

Legal Design Ideas - ideabook for access to justice - Advocate SMS

A mobile-first solution, that would let any lay person connect to basic legal knowledge and education through virtually free SMS back-and-forths. It could be lessons taught in small bite-size chunks and stories, through a series of texts. It could be daily reminders with key lessons to remember. Or it could even be virtual mentoring and instruction, with a real person (or an automated teacher) on the other end, helping a person understand a specific idea.

The goal is to get basic, essential legal knowledge into people’s hands in a lightweight, and virtually free way.

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Advocates Ideabook Integration into Community

“Human Law” drop-in problem-solving centers

Legal Design Ideas - ideabook for access to justice - Human Law

What if there were physical locations in communities, in which people with life problems could drop in and get help?

There would be lawyers there, but there could also be medical, mental health, social service, immigration, and all kinds of other specialists.

It would be a center for holistic care, that you could understand your problem’s possible solutions in many dimensions at once.

Ideally, the tone of the place would be different from most social, government, or legal service centers. The place could be friendly, nice, human-scale, anti-bureaucratic, and warm.