The National Center for State Courts has a working group of justice leaders who have released a December 2022 report “Just Horizons” — pointing to systemic vulnerabilities in the court … Read More
Court text messages scripts
As more courts use text messages to improve litigants’ access to justice, many wonder exactly how to set up texting. What are the words, schedule, and flow of text messages … Read More
Measuring impact of legal help websites
At the LSC ITC conference 2023, the legal help website People’s Law School in British Columbia, Canada shared their strategy to measure what works on their website. They were motivated … Read More
The State of Eviction Prevention Efforts
Lessons Learned from the Eviction Prevention Learning Lab cohort As eviction rates go back up following the court shutdowns and emergency moratoria during the pandemic, communities are struggling with the … Read More
How the justice system can learn from unemployment insurance
The federal government is newly focused on Customer Experience (CX). That has meant that their teams are creating better websites, tools, and forms that can help people get their business … Read More
Why doesn’t every new justice reform policy come with a community navigator program?
Margaret Hagan, Dec 1, 2022 Reflecting back on all of our legal design work over the past 10 years, I’ve spotted a common pattern happening: Having observed many of these … Read More
Benchmark principles for A2J Tech
The State Courts in Washington established a set of guiding technology principles for the development and release of new technologies in the justice system. They are benchmarks that teams can … Read More
An International R&D Community for Better Justice Innovations
Margaret Hagan, Aug 16, 2022 Building a network that’s researching, designing, and evaluating what works to increase access to justice Earlier this summer I was lucky to spend a Saturday … Read More
How do you design a user-friendly court form?
Margaret Hagan, Jun 29, 2022 (Even if we should be moving away from forms altogether…) I am thinking a lot about forms these days! At the Stanford Filing Fairness Project, our … Read More
Making Good Legal Design the Law
Margaret Hagan, Jan 13, 2022 We have been talking and working on the importance of the justice system’s user experience — as have many others in other public interest sectors. … Read More