Court focus on user-centered experience & inclusive design

The National Center for State Courts has a working group of justice leaders who have released a December 2022 report “Just Horizons” — pointing to systemic vulnerabilities in the court … Read More

MargaretCourt focus on user-centered experience & inclusive design

Court text messages scripts

As more courts use text messages to improve litigants’ access to justice, many wonder exactly how to set up texting. What are the words, schedule, and flow of text messages … Read More

MargaretCourt text messages scripts

Measuring impact of legal help websites

At the LSC ITC conference 2023, the legal help website People’s Law School in British Columbia, Canada shared their strategy to measure what works on their website. They were motivated … Read More

MargaretMeasuring impact of legal help websites

The State of Eviction Prevention Efforts

Lessons Learned from the Eviction Prevention Learning Lab cohort As eviction rates go back up following the court shutdowns and emergency moratoria during the pandemic, communities are struggling with the … Read More

RodaThe State of Eviction Prevention Efforts

Benchmark principles for A2J Tech

The State Courts in Washington established a set of guiding technology principles for the development and release of new technologies in the justice system. They are benchmarks that teams can … Read More

MargaretBenchmark principles for A2J Tech

How do you design a user-friendly court form?

Margaret Hagan, Jun 29, 2022 (Even if we should be moving away from forms altogether…) I am thinking a lot about forms these days! At the Stanford Filing Fairness Project, our … Read More

MargaretHow do you design a user-friendly court form?

Making Good Legal Design the Law

Margaret Hagan, Jan 13, 2022 We have been talking and working on the importance of the justice system’s user experience — as have many others in other public interest sectors. … Read More

RodaMaking Good Legal Design the Law