The federal government is newly focused on Customer Experience (CX). That has meant that their teams are creating better websites, tools, and forms that can help people get their business … Read More
Benchmark principles for A2J Tech
The State Courts in Washington established a set of guiding technology principles for the development and release of new technologies in the justice system. They are benchmarks that teams can … Read More
People’s experiences with eviction prevention
From a team in the Justice By Design: Eviction Class, 2022. I: Overview of Activities Our policy lab interviewed sixteen tenants, navigators, and landlords across the country, learning from their … Read More
Brainstorming new Language Access self help ideas
Brainstorming Potential Solutions in the Design for Justice Class: Language Access (Week 3) By Sahil Chopra Having experienced the court first hand, we returned to the classroom to revisit the … Read More
Observing a county court for language access
Initial Observations at the Santa Clara Family Justice Center (Week 2) By Sahil Chopra During our second week of the course, we paid our first visit to the Santa Clara … Read More
A Design Prototype for Policy canvas
For our Design for Justice: Language Access class, our teaching team made a canvas to help a design team craft a forward plan for the projects they have been working … Read More
Identifying A Single Prototype for language access improvement
By Sahil Chopra (Part of a series of posts documenting the Design for Justice: Language Access class) Entering home stretch of the Autumn quarter, we spent today’s class first synthesizing … Read More
Design for Justice: Language Access — an introduction in week 1
by Sahil Chopra Language is the medium by which we interact with culture, express our ideas, and maintain our rights. Without “language access”, i.e. the ability to convey one’s thoughts … Read More
How graphic design helps us navigate buildings
This 99 Design article by Alex Bigman gives a photo tour of wayfinding designs from hospitals, airports, and other government buildings. If it weren’t for graphic design, you’d have a … Read More
Access to Justice for People Who Do Not Speak English
This article by Chief Justice Randall T. Shepard of Indiana describes what justice issues arise out of language access problems in state courts.