By Ayushi Vig, This was originally posted in our Medium publication Legal Design and Innovation In Community-Led System Design, a Stanford Law School/d.school course this quarter, we are speaking with people working on systems- and policy-design projects, from a human-centered design perspective. One of our guests was Verena Kontschieder, a visiting research student at the Center for Design Research.…
More analogous learning from airports, this time from Dulles — and all their feedback prompts and props right around the security experience. These are all posted around the TSA, for people who have just gone through their pre-flight screening, to get feedback on the experience.
I have been scouting out service design inspirations, particularly from airports, that courts could use. This one is from JFK airport, in the Delta terminal. I was very impressed with their service design. They had taken over an entire gate with a help center that had all kinds of touchpoints: paper, phone terminals, people, kiosks.…
A team from Justice Design at Osgoode Law’s Winkler Institute developed a prototype of an app that could prep people for small claims court, and take care of issues directly. Going to small claims court can be nerve racking, costly and time consuming. #B4 Small claims is an online dispute resolution app that will help…
Osgoode Law School’s Justice Design program created a prototype for Law Speak, a tool for people going through the small claims process who are not fluent in the dominant language. LawSpeak empowers those who may not speak English as a primary language to navigate the small claims court process. This app translates documents, keeps them…
A team from the Winkler Institute’s Justice Design 2016 class created a game Legal Go, inspired by Pokemon Go, but for learning law. It’s a way to train lay people on what the legal system is and how it works, through a mixture of in-person adventures and on-the-phone characters, challenges, and rewards. Their description: Inspired…
The National Center for State Courts has a 2004 article from Don Hardenbergh, president of Courtworks, on Trends in Courthouse Design :: Courthouse Facilities. In the article, Hardenbergh profiles the move to use the space of courts to make the judicial system more accessible, navigable, and open to the public. It is because of the…
East Bay Stand Down is a project offered in California in which at-risk and homeless military veterans can access all kinds of service help over four days. It includes medical and dental care, housing, driver’s licenses, court services, hygiene, and more.
Legal Server has a project Houston.AI, a new set of tools that allows for smarter intake of people, finding of their issues, and referring them to the right support. What? Houston.AI is a web-based platform designed to help non-profit legal aid agencies more effectively serve those who cannot afford attorneys. Comprised of a series of…
Florida Pro Bono Matters is a website that allows for matching volunteer lawyers with cases. It allows for legal aid groups to easily post cases from their case management system, to then be easily found, filtered, adn signed up for by lawyers.