The Robot Lawyeris a chatbot made to let people get legal options and screening — and even fill in documents by chatting through a messenger interface on a website. It …
Online training for pro bono work
The Pro Bono Training Institute in LA offers online training modules to prep lawyer volunteers to do good work as they volunteer to provide legal help. They developed these modules …
Hospital map app
An Ohio hospital has created an internal navigation system through a mapping app. It lets anyone find their doctor or destination by putting it into the app, and getting step …
User journey through Housing Court
In our classes, we map out different users’ journeys through the court. This is one of the Northeastern University student teams’ map, that abstracts different users’ journey through housing court …
Wayfinding signs with language access from hospitals
These were sent from a Kaiser Health facility in California as examples that a court could possibly follow.
DocuBot for filling in forms through SMS
DocuBot is a tool to fill in legal documents and other forms through an SMS or other chatbot-like experience. The bot asks questions to fill in the form. Here is …
Final report from Prototyping Access to Justice: 7 prototypes to make courts more user-friendly
Last Friday was the final class in the Stanford Law School/d.school class Prototyping Access to Justice. Kursat Ozenc and I were teaching the course as a practical, service design effort. …
Public feedback report displays in courts
I took a photograph of this display in London Heathrow Airport, Terminal 5. It is a very public display of the customer feedback for the airport. It has the results …
Drawing of a Housing Court waiting room
A sketch from my notebook, while I was observing a waiting room in a Court Service center in Boston, for people who were waiting for help with housing cases.
Redesigning Summons Forms to be clearer and more supportive
What should a paper-based warning or order look like, to make it actionable and clear for people? Ideas42 worked with the New York City government to create new designs of …