The Robot Lawyeris a chatbot made to let people get legal options and screening — and even fill in documents by chatting through a messenger interface on a website. It has been applied to traffic tickets, refugee asylum applications, and homeless benefits.
The Pro Bono Training Institute in LA offers online training modules to prep lawyer volunteers to do good work as they volunteer to provide legal help. They developed these modules with OneJustice, with funding from the LSC’s Pro Bono Innovation Fund.
An Ohio hospital has created an internal navigation system through a mapping app. It lets anyone find their doctor or destination by putting it into the app, and getting step by step directions about where to go. Mercy Health’s Jewish Hospital has created a customized mapping system to help patients or visitors find their way…
In our classes, we map out different users’ journeys through the court. This is one of the Northeastern University student teams’ map, that abstracts different users’ journey through housing court in Boston.
These were sent from a Kaiser Health facility in California as examples that a court could possibly follow.
DocuBot is a tool to fill in legal documents and other forms through an SMS or other chatbot-like experience. The bot asks questions to fill in the form. Here is more information from its creator, 1Law. 1LAW is proud to announce the creation of Docubot™, a legal document generating artificial intelligence. In conjunction with some…
Last Friday was the final class in the Stanford Law School/d.school class Prototyping Access to Justice. Kursat Ozenc and I were teaching the course as a practical, service design effort. The big question guiding the work: if hundreds of thousands of Californians go to the courts to deal with their divorce, child custody, debt, and…
I took a photograph of this display in London Heathrow Airport, Terminal 5. It is a very public display of the customer feedback for the airport. It has the results of surveys for different factors of the airport experience, displayed right on the monitors that show flight times and other important information.
A sketch from my notebook, while I was observing a waiting room in a Court Service center in Boston, for people who were waiting for help with housing cases.
What should a paper-based warning or order look like, to make it actionable and clear for people? Ideas42 worked with the New York City government to create new designs of the Summons document that people get for criminal court cases. Read more about it at Ideas42 page. This change in the document accompanies more systemic changes.…