User Persona Template

Is your team working on a legal innovation project, using a human-centered design approach? Then you are likely focused on different kinds of ‘users’, ‘stakeholders’, or ‘audience members’ as you plan out your innovation.

Our Legal Design Lab team has a free Canva template to make your own user personas easily.

This Canva template gives blank & example user persona templates that your team can fill in with your interviewees’ and stakeholders’ details. We recommend making multiple personas, and then possibly also making a schematic comparing different kinds of users.

The template document includes example images drawn by Margaret Hagan, that you can use in making your persona.

Have fun & let us know how your user persona creation goes!

Ideabook Wayfinding and Space Design

Service Help Centers in airports, based in JFK Delta airport terminal

I have been scouting out service design inspirations, particularly from airports, that courts could use. This one is from JFK airport, in the Delta terminal. I was very impressed with their service design. They had taken over an entire gate with a help center that had all kinds of touchpoints: paper, phone terminals, people, kiosks. There were multiple entry points and lots of capacity, so that people could self-sort depending on the magnitude of their issue, the speed they needed it resolved, and their comfort with tech.

Of particular interest: the Need Help card. Can we make these for all courts?