This concept design was one of the 5 finalists from the Florida Legal Aid Summit. It was for a Micro-Leadership Incubator to train new legal aid leaders over several years.
When people are called into court — like a parent whose kids have ended up in the justice system, or like a person who gets called in to deal with a problem — could we prepare them in a better way?
Give them strategies?
Give them orientation about what the timelines and key things are?
Give them red flags about what to avoid?
Almost like a map and counselor to make sure they’re on track and not doing anything that harms their own case and outcomes?
An app or SMS/MMS based tool to let a person get expert feedback on their legal document: Is this correct? What does this mean? Is this ready to go?
We do this by having the person take a photo of it, then sending it on to the Self-Help Center, Law Librarian, Lawyer, or other expert. The expert receives the photo and can then give response to it.
What if we had more legal services that provided people in crisis with empathy? It might be in the form of someone to listen to their story and engage them in conversation. It might be a computer algorithm that gives a sense of conversation and attention. It might be with small interventions in the typical court, legal aid, or lawyer processes that make people feel more ‘listened to’ and ‘understood’.