Categories
Current Projects Triage and Diagnosis

Triage Diagnostic Tool to Assess Potential for Self-Representation in New Mexico

Source: New Mexico – Diagnostic Tool to Assess Potential for Self-Representation

The New Mexico Access to Justice Commission used an ATJ Innovation Grant to develop a diagnostic tool to assess factors that might help or hinder a particular individual in self-representation, as a first step in developing a comprehensive on-line intake and triage system.

Project Summary & Assessment

Categories
Current Projects Procedural Guide

Rechtwijzer guide through a legal process

Access Innovation inventory - Rechwijzer - Screen Shot 2015-12-07 at 4.01.04 PMRechtwijzer is a Dutch platform to help laypeople through the start of a legal process — from problem to legal process.

Probleem of conflict? Vul stap voor stap Rechtwijzer in. U krijgt advies over wat u in uw situatie kunt doen en wie u daarbij kunnen helpen.

It takes an ‘expert system’ approach to helping a person figure out what legal options they have open to them, by leading them through a series of questions and helping them get started on their legal process.

Access Innovation inventory - Rechwijzer - Screen Shot 2015-12-07 at 4.01.34 PMAccess Innovation inventory - Rechwijzer - Screen Shot 2015-12-07 at 4.01.23 PM

Categories
Advocates Current Projects

Court Navigator Program to help people through court

NYC Housing Court – Resolution Assistance Program (RAP) offers the Court Navigator Program:

Court Navigator program in NYC

The Court Navigator Program was launched in February 2014 to support and assist unrepresented litigants – people who do not have an attorney – during their court appearances in landlord-tenant and consumer debt cases. Specially trained and supervised non-lawyers, called Court Navigators, provide general information, written materials, and one-on-one assistance to eligible unrepresented litigants. In addition, Court Navigators provide moral support to litigants, help them access and complete court forms, assist them with keeping paperwork in order, in accessing interpreters and other services, explain what to expect and what the roles of each person is in the courtroom. Court Navigators are also permitted to accompany unrepresented litigants into the courtroom in Kings County Housing Court and Bronx Civil Court. While these Court Navigators cannot address the court on their own, they are able to respond to factual questions asked by the judge.

In addition to this court-based program, the courts will also be utilizing non-lawyers to provide legal information and access to homebound individuals.

For information about how to become a Court Navigator.

For information if you are already a Court Navigator.

Administrative Order of the Chief Administrative Judge of the Courts relating to the Court Navigator Program (February 10, 2014)

Categories
Current Projects Work Product Tool

Document Assembly Software for uncontested divorces

Source: Arkansas – Document Assembly Software

Access Inventory - Arkansas pro se doc assembly

The Arkansas Access to Justice Commission used an ATJ Innovation Grant to develop a pro se document assembly form for uncontested divorce with children. The software will be used in a court-house based pilot project in which attorneys assist pro se litigants on a limited scope basis. The pilot is aimed at increasing bench and bar awareness and support for limited scope representation.

Project Summary & Assessment

Categories
Advocates Current Projects

Online user question-and-answers from pro bono attorneys

The Alabama Access to Justice Commission used an ABA Expansion Grant to implement the web-based pro bono program Online Tennessee Justice, which allows pro bono attorneys to answer questions submitted by clients through a website.  In Alabama the website has been launched as Alabama Legal Answers.

Access Inventory - Alabama atj

Project Summary & Assessment

See more: Alabama – Online SRL Pro Bono Support

Final overview/report on creating the Alabama Legal Answers site.

Resources:

Categories
Advocates Current Projects

Referral Program & Lawyer Training to Serve Modest-means Clients

This project received an Innovation Grant through the ABA. Read more: Colorado – Serving Modest-means Clients

The Colorado Access to Justice Commission and Colorado Bar Association used an ATJ Innovation Grant to develop a two-part project aimed at providing legal assistance to moderate-income individuals.  The first is providing assistance to low- and middle-income Coloradans, who do not qualify for legal aid, through a referral program.  The second is empowering lawyers to create financially viable practices that include representing clients of moderate income.

Categories
Current Projects

OpenJustice: open data from the California Department of Justice

I was excited to discover the OpenJustice Initiative, a move from the California DOJ to make its data more open, and provide a basis for more usable tools, interfaces, and processes for people who interact with the DOJ. See it in action: State of California Department of Justice – OpenJustice

OpenJustice is a transparency initiative led by the California Department of Justice that publishes criminal justice data so we can understand how we are doing, hold ourselves accountable, and improve public policy to make California safer.

It launched this year & has several data sets already available, on arrest rates, deaths in custody, and law enforcement officers killed/assaulted.

OpenJustice

It’s great to see the justice system open up their data (if not also their processes) so that others outside the government can build better tools, interfaces, and intelligence on top of it.

This is the vision I have for how we get better access to justice & more usable government/court systems: these systems must structure, coordinate, and open their information up, and let non-governmental bodies who specialize in design & development figure out how best to make it understandable & usable.

Here is the POV of OpenJustice:

OpenJustice is a data-driven initiative that embraces transparency to strengthen trust, enhance government accountability, and improve public policy in the criminal justice system. Recent events in California and across the nation have highlighted the need for an important conversation between law enforcement and the communities we are sworn to protect. It is important that part of it be in a universal language — numbers.

OpenJustice advances Attorney General Kamala D. Harris’s “Smart on Crime” vision by leveraging statistical data maintained by the California Department of Justice (CA DOJ) and other publicly available datasets. OpenJustice includes three major components:

  1. A Justice Dashboard that spotlights key criminal justice indicators with in-depth analysis, integration of other publicly available datasets, and user-friendly interactive visualization tools;
  2. An Open Data Portal that publishes data from CA DOJ’s statewide repository of criminal justice datasets in an open-source and downloadable form; and
  3. An ongoing effort to improve criminal justice reporting in California.

OpenJustice underscores the CA DOJ’s commitment to improving public safety and increasing transparency through innovation; it represents one of the largest open government criminal justice data initiatives of any state in the U.S.

In the coming months, OpenJustice will expand to include more dashboard metrics across the justice system and a broader array of datasets and take steps to improve criminal justice reporting in California. Building safer communities requires trust and data-driven criminal justice policy. This starts with transparency.

OpenJustice Principles

As OpenJustice moves forward, these are our guiding principles:

  1. Proactive transparency
    • Release information online that increases civic engagement and government accountability
    • Adopt a presumption in favor of openness unless the data is designated as protected or sensitive
    • Prioritize the publication of high-value datasets
  2. Privacy and sensitive information safeguards
    • Comply with all regulations and laws regarding privacy and disclosure of personally identifiable information
    • Limit the publication of personally identifiable information to that which is both legally authorized and relevant so as to minimize the risk of inappropriate identification and to protect the privacy rights of individuals (living or deceased)
    • Take into account the foreseeable consequences and privacy implications of releasing any de-identified data, including the risk of the “mosaic effect” of data aggregation
  3. Inclusivity
    • Incorporate public perspectives into open data policy
    • Explore potential partnerships to leverage the impact of open data
  4. Broad accessibility
    • Provide all data license-free
    • Publish in open standards (e.g. CSV), in machine-readable formats (with a preference for machine-processable), and open-source
    • Create public Application Programming Interfaces (APIs) for accessing information
  5. Data quality
    • Develop processes to improve data quality and reporting
Categories
Current Projects Dispute Resolution

Small Claims online dispute resolution in British Columbia

Talking to Bonnie Hough of the California Judicial Council last week, she recommended checking out several great projects coming out of Canada — specifically British Columbia — for inspiration about how courts can be more user-friendly. Many of them are efforts of the Justice Education Society, which is a public-oriented organization that is developing new tech tools & new user-oriented approaches to delivering legal services.

One example is the Small BC platform online. It is an online dispute resolution system to at least get a person started with filing the forms & tackling the process to resolving a small claim.

Notice also the lady in the bottom right corner — she’s a virtual assistant who speaks in a friendly, conversational way to tell you what the site has to offer and get you started with using the services.

Good Legal Design out of British Columbia - Screen Shot 2015-10-04 at 9.10.18 PM

This page gives you the two main options they have to help you recover your claim — giving you a diagramatic view of what each has to offer & what you can start doing now. It’s action-oriented as well as informative.

Good Legal Design out of British Columbia - Screen Shot 2015-10-04 at 9.10.03 PM

 

Categories
Current Projects Integration into Community

How can social service providers get people to legal help?

During my Spring 2015 class at Stanford d.school/Law School on Intro to Legal Design, we were lucky enough to have Sacha Steinberger visit us and present on her Project Legal Link. I drew up some notes during her presentation, about what she’s working to do — bringing social service providers into the world of legal services.

Here are my sketches:

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Even if a social service case worker spots legal issues in their client’s situation, they often don’t know how to effectively reach out to get legal help for the client.

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Sacha has identified the social service caseworker as a key ‘legal portal’ — someone who can help get lay people to legal services that they need, and start them on the journey to resolving their problems around housing, debt, relationships, employment, custody, and other common problems that people have and don’t know there is legal recourse for.

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So what does Project Legal Link do, to help improve social services’ capacity to serve as an effective legal portal?image

 

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The ideal new workflow would be that social service providers would be this portal, and would do the following:

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Sacha’s approach is to make it easy for social service providers to know what to do when spotting legal issues and referring for legal help — and empower them to serve their client in fuller ways.

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With smarter caseworkers, then the client will get a fuller team of people to help them.

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Categories
Current Projects Hearings

Youth courts, for kids & run by kids

On Friday July 24th, 2015 the Bay Area NPR-affiliate, KQED, reported on a local juvenile court that takes a unique user-oriented approach to justice.

Matthew Green’s report Inside Oakland’s Youth Court, Where Kids Call the Shots describes the Centerforce Youth Court, that takes on offenders who are juveniles with first-time misdemeanors. Most everyone working in the court are also juveniles — including the jurors judging the offender, the attorneys prosecuting and defending her, and the bailiffs and clerks ensuring the court operates correctly. The only non-juvenile is the judge.

The overarching goal of the program is to reduce recidivism, promote restorative justice, and reduce the mainstream court’s caseloads by redirecting these types of juvenile cases to this special design — which promote more community involvement and workshops.

This style of youth court exists throughout the US, with more than 1000 nationwide and some 120 in California.

What would other radically redesigned court systems look like — particularly ones that take the peer-to-peer model to heart? Could other specific types of cases be siphoned off the mainstream criminal/civil systems into courtrooms & organizations designed to be more community-oriented, rehabilitative, and understanding from the lay-person’s perspective?

On a recent evening, kids waited nervously in the hallway for their trials to begin. The court serves about 120 offenders each year, usually referred by police or school officials. To participate, offenders have to first confess to their crimes.

The docket was full that night – cases ranging from vandalism and minor drug possession to theft — as in the case of one shy young lady named Preva, who stole some makeup before a piano recital.

“Preva wanted this night to be perfect, every little thing, so she went to a store and stole some makeup,” Gabrielle Battle, a petite 13-year-old serving as Preva’s attorney, tells the jury.

“She was blinded by the idea of perfection and looking perfect for her big night.  … I will prove to you, the jury, that Preva was just a young kid making a mistake, and she is sorry for what she did.”

Following opening statements, the jurors ask the defendant questions and then  deliberate. Decisions are legally binding: If defendants complete the sentences, their records are closed, as if the crime never happened.

“At the end of the day, their record is closed to the public,” explains Angela Adams, the court’s program coordinator. “On some job applications, there’s a form  where they check off the box, ‘Have you ever committed a crime?’ and they’re able to check the box that says ‘no.’ ”

….

“When you come here, you actually get to, like, go to workshops, do community service, do things that can actually give back to the community,” says Akili Moree, another feisty 13-year-old who joined the program voluntarily last year and works the courtroom like a mini Perry Mason. “And you can learn from your mistakes, instead of just receiving a punishment that you’ll really get nothing out of.”

For Michaela Wright, things ended much better than she expected. The jury gave her 12 hours of community service, three workshops and two jury duties. She plans to start college this fall, with a clean record.

Wright says she appreciates that the process wasn’t just focused on punishment, and wishes she could say the same for her parents, who were none too pleased about her arrest.

When asked if she got in trouble at home after her arrest, she simply replied:

“Oh, yeah … oh, yeah.”

Read the full story here at KQED’s site.