Categories
Ideabook Wayfinding and Space Design

Court traffic monitor

Legal_Design_Concepts - court traffic
Could we create a Schedule & Alert system to let litigants and court people know what the busy-ness & traffic level are?

Especially for litigants who have a choice about when they come into court (say to contest a traffic ticket) – couldn’t we help them decide when to come in, so that they can be in the least possible traffic.

It could be available online, on a website. You enter in your type of hearing and court building, and then you see approximate wait times. You could even get live reports if you’re thinking about going on a specific time today.

Categories
Ideabook Integration into Community

Access by Design concept: a resource-rich legal smartphone

During the Legal Design Bootcamp that I was running last week, one of the participating groups came up with a very interesting concept that I wanted to share.

We spent one day going through a design cycle, and they began by choosing a very particular user — a young Guatemalan girl, aged around 16 year old, who ends up in California after having journeyed across land, via Coyote, and is now going through immigration proceedings.

The team explored many different directions about designs to serve this girl — including lowering hurdles inside the legal system that she needs to pass through, having Walmart-style greeters welcome her whenever she comes into the court, drastically simplifying the forms she needs to fill out, and more. They arrived on one idea that had particular promise & began to develop it out.

Their insight: rather than put the burden on her to gather & coordinate all the possible legal services, plus social services, plus logistics to transition to life in the US, what about doing this gathering & coordinating for her? How could we provide her not just with a suite of resources, but with a way for her to easily & intuitively access these resources, without having to seek them out or coordinate them herself?

Access by Design - pre programmed smartphone

The design: give her a smartphone that is pre-popluated with a suite of resources, connections, and welcome messages that will be a smarter, more interactive version of a Welcome Packet. What tools could this smartphone have pre-programmed on it?
  • case tracker, to watch how her legal petitions are going through the courts
  • directions and guides to the court house
  • a calendar that is loaded with upcoming appointments (and which can be updated)
  • a contact book full of people she can reach out to
  • a transit app that lets her get transit as needed
  • a video-chat check-in tool
This design is inspired in part by a new program launched by Community Technology Alliance (with participation from Google), in San Jose, California, in which homeless residents of the city are given phones that are pre-loaded with resources they can use — and even more importantly, perhaps, that give these residents a contact number they can give to potential employers and contacts, to begin to transition to employment.
Categories
Ideabook Training and Info

Board Game guide for learning the law and thinking it through

Legal Design Projects - title cards - games of legal processes

Can we make navigators that are game-like, or make games that allow a person to do a prep-run of what an actual legal procedure will be like?

This concept came out of a workshop on improving immigration support. It was for a board game that a group could play together, to learn the scenarios and pathways of immigration law.

It would be a jumpoff point for questioning more about law, and thinking through how immigration rules could apply to him.

Categories
Ideabook Triage and Diagnosis

Story-based intake

Legal Design Projects - title cards - visual stories

An idea for gathering intake information & triage-ing users to the right legal resource by giving them video scenarios/stories to watch and then figure out which best corresponds to their situation.

Categories
Ideabook Procedural Guide

Interactive Legal Maps

Open Law Lab - Visual Law - Interactive Legal Maps

I’ve been prototyping various means to deliver & build legal knowledge — with a specific consideration of bolstering Access to Justice. One pathway, of course, is Visualized Law.

I’ve been playing with it with cartoons and illustrations, and in other forms (hyperlinked, layered checklists — visual expert systems).

One promising prototype is the Visual Mind Map, that is hyperlinked & lively with images, videos, & other cues that can guide the user through. The promise of such a map is that it lets the user locate themselves in a specific cluster of resources within a broader field of information. They can see the broad scope of the area they are in, while still focusing in on what precise information they need to retrieve & actions they need to pursue.

What would such an interactive legal mind map look like in practice? See this embedded Popplet for a first generation play with this format. I’ve used Popplets a lot for my own brainstorming, paper-writing, research, and collaborations with teams. I know there is great potential in scoping out a version of such a mind-mapping specifically for legal resources.

I see a future mash-up of interactive mind map diagrams with a curated, semi-open wiki format. I would love all the legal knowledge and advice out there on a specific legal problem to be extracted out of forums, pamphlets, q-and-as, blog posts, news articles, and other random clips of text around the web — and diagrammed out clearly & visually (if not beautifully too).

I can understand legal topics better when they are composed on the page in a meaningful way, and my guess is that most people with legal problems who are searching around the Internet would also benefit from a Legal Map to ground them & guide them. No more blocks of text!

Another kind of navigator, that shows you how to get from point A to point B, from problem to resolution — this one came out of our immigration hackathon.

Legal Design Projects - title cards-12 - interactive legal map

Categories
Ideabook Procedural Guide

Smart checklist and timeline guides

Legal Design Projects - title cards-11 - smart checklist and timelien
An idea to help lay people go through legal processes by giving them interactive and customized guides to going through them step by step.

It is a website that gives a serialized set of prompts and information. We have made a first version of this as Navocado.

Categories
Ideabook Integration into Community

Public Space Law

Public Space Law

Could we put law on the street? Have public space installations that give basic outreach, checklists, resources, if not even full-blown clinics for people to encounter in their daily life?

This idea is in part from conversations with my Mexican colleagues, with ideas for subway station legal clinics.

Categories
Ideabook Procedural Guide

Legal navigator concept sketches

Legal Navigator Images

One of the projects on my front-burner is getting a great legal navigator built, that takes a person step-by-detailed-step through a legal process. Here are some of the sketches from my notebooks on how I hope to actually lay these out on a webpage and/or printed page. Composition has turned out to be a fun but non-linear design challenge. How to lay out lots of complicated steps thoroughly, but without overwhelming the user? You can see some of my rough initial thoughts here in my sketches.

Process Guide - Triage and then guide - Design Process - Legal Navigators

Categories
Ideabook Integration into Community

Every state should have a single legal help portal #abafutures

image

More calls for streamlined legal help services, this time from Jim Sandman of the Legal Services Corporation.

Categories
Ideabook Work Product Tool

Package up legal services with mobile tech #abafutures

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A thought from this morning ‘so session.