Starter Kit packets for legal processes

At Self Help Centers, we observed that people got a lot of paper, but didn’t know exactly what to do with all of them. The idea of a Resource Guide …

MargaretStarter Kit packets for legal processes

Big Maps of legal service providers, on the wall and in handouts

What is it? Have standardized maps of all the court’s floors and rooms, as well as adjacent buildings. These should use the color scheme to direct people on a certain …

MargaretBig Maps of legal service providers, on the wall and in handouts

Numbering Line System for self help services

How can we make lines in courts less painful? One idea is to have a numbering system. People can take a number and hang out til their number is called …

MargaretNumbering Line System for self help services

Better Cover Sheets on Forms

We identified that Form Packets are a central ‘thing’ in the Court System. People come to court for help, and the Clerks and Self Help Centers deliver them help through …

MargaretBetter Cover Sheets on Forms

Giant Visual Storyboards in legal buildings (and elsewhere)

Our proposal is for courts to make huge posters to display on the walls, that lay out the steps of a legal process. They can be replicated on handouts and …

MargaretGiant Visual Storyboards in legal buildings (and elsewhere)

Design Review Sheet for the legal system

We use this one-page Evaluation sheet to review a service, product, or idea. It prioritizes the user’s point of view — to make sure that the thing you’re reviewing has …

MargaretDesign Review Sheet for the legal system

Signs that clarify relationship between Advocates and People

One of the needs we uncovered at the Self Help Centers in courts was to make it clear to people that they couldn’t expect full legal representation. The courts wanted …

MargaretSigns that clarify relationship between Advocates and People

Welcome to Court! colored, problem-oriented signs

What is it? Posters and other large-scale signage that can be placed physically throughout and around the court building, and on any web- or mobile-based court technology. It would reach …

MargaretWelcome to Court! colored, problem-oriented signs

Strategy Prep for “tough conversations”

Public legal education groups, including the Justice Education Society, in British Columbia have created online guides to help a person have difficult conversations. They are particularly meant to resolve disputes …

MargaretStrategy Prep for “tough conversations”

Neighborhood Legal Clinics in King County

King County provides a  Neighborhood Legal Clinics program to give free, limited legal help to people in Washington State. There are specialty clinics, like around family, debt, elder law, civil rights, …

MargaretNeighborhood Legal Clinics in King County